Frequently asked questions
Got a question about sleepers or steel posts? Check out our FAQ below or give us a call.
Common questions about our products
Orders and Shipping
Our minimum order requirement is 10 standard concrete sleepers or 8 heavy-duty sleepers. See our shipping policy for more information.
Our concrete sleepers are available in a range of sizes, styles, and finishes, including woodgrain, stackstone, and smooth sleepers. We offer 40MPA, 50MPA, and 60 MPA concrete sleeper strength options and various colors.
Yes, all our concrete sleepers are engineer certified to meet the highest standards. Engineering specifications can be provided upon request.
We currently offer a range of standard sizes for concrete sleepers. Custom sizes may not be available, but you can contact us for more information.
Concrete sleepers are durable, strong, and resistant to water, corrosion, and UV rays, making them ideal for retaining walls. They do not decay, twist, shrink, or get affected by ant rot like timber sleepers.
Using steel posts for retaining walls offers several advantages. Steel posts are incredibly strong and durable, providing excellent structural support for the wall. They are resistant to rot, termite damage, and warping, making them a long-lasting solution. Steel posts are also easy to install and maintain, providing a reliable and low-maintenance option for your retaining wall project.
Yes, the steel posts offered by Retaining Wall Steel & Sleepers are typically galvanized for enhanced corrosion resistance. Galvanization involves coating the steel posts with a layer of zinc, which acts as a protective barrier against rust and corrosion. This ensures that the steel posts maintain their structural integrity and appearance over time, even in harsh weather conditions.
Yes, the steel posts offered by Retaining Wall Steel & Sleepers can be easily cut or modified on-site to fit your specific wall design. They are typically made from high-quality, weldable steel, allowing for easy customization. However, it is important to follow proper cutting techniques and use suitable tools to ensure clean and precise cuts.
Shipping, pickup, orders and refunds
Returns and Exchanges
Yes, you can choose to pick up your order for free at a local warehouse near you. Please coordinate with us to schedule the pickup.
Yes, we offer delivery services for our products. The delivery cost is determined by the distance and the number of sleepers or steel in your order. Standard shipping for concrete sleepers is $300 + GST, while steel products enjoy free shipping when included with sleepers. Additional charges may apply for certain circumstances.
We currently do not offer installation services. However, we can provide you with information and specifications to assist you in your DIY retaining wall project.
Yes, we offer trade and bulk discounts. Please contact us for further information and to discuss your specific requirements.
To minimize errors, orders can only be changed in writing. Changes can be made before a certain cutoff time, typically 48 hours before the scheduled delivery date. Please note that the manufacturer may charge a restocking fee if the order needs to be changed once picked.
Unfortunately, we cannot offer refunds due to the manufacturers’ policy of not accepting returns of concrete sleeper products and steel due to transport and handling. However, in certain cases, such as canceling an order before payment is made to the manufacturer and transport company, we can arrange a refund minus any credit card fees.
If you receive incorrect or damaged products, we will work with the manufacturer to rectify the issue. However, we will not be held liable for covering the cost of transport for collecting and resending or the costs of replacement. The manufacturer will need to determine if the product is unsatisfactory before approving a replacement.
We use external transport companies for delivery, and sometimes delays or rescheduling may occur due to various reasons. While we strive to ensure timely delivery, any delays or rescheduling are beyond our control, and we will not be held liable for any financial loss.